Refund policy
KF-Holz Kaltenegger GmbH
The term "right of withdrawal" commonly used in Austria corresponds to the term "right of withdrawal" commonly used in Germany and used in the Consumer Rights Directive. We therefore use the equivalent term pair "right of withdrawal (right of rescission)". Only the term "right of withdrawal" is used in the withdrawal policy. This is equivalent to the Austrian term "Rücktrittsrecht" (right of withdrawal). Details can be found in the withdrawal policy.
The right of withdrawal does not apply to goods that are manufactured according to customer specifications or are clearly tailored to the personal needs of the customer. This applies in particular to goods that are personalized by us, for example, with the customer's name or name components, logos or initials at the customer's request.
Start of the withdrawal policy:
Information on exercising the right of withdrawal in the case of a purchase contract for the delivery of one or more goods.
a) Information on exercising the right of withdrawal in the case of a purchase contract for the delivery of one or more goods in one shipment.
"Right of withdrawal"
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
b) Information on exercising the right of withdrawal in the case of a purchase contract for the delivery of several goods in several partial shipments as part of a single order.
"Right of withdrawal"
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
c) Information on exercising the right of withdrawal in the case of a contract for the delivery of goods in several partial shipments or pieces.
"Cancellation policy"
You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item.
The following applies in all cases:
To exercise your right of withdrawal you must contact us
KF-Holz Kaltenegger GmbH
Gewerbepark Süd 2
5141 Moosdorf
AUSTRIA
by means of a clear statement, e.g. a letter sent by post, fax or e-mail, of your decision to withdraw from this contract. You can use the attached sample "Withdrawal form", but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of withdrawal before the withdrawal period has expired.
Consequences of revocation:
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will we charge you any fees for this repayment. You must return the goods to us immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from the contract.
KF-Holz Kaltenegger GmbH
Gewerbepark Süd 2
5141 Moosdorf
ÖSTERREICH
to return or hand over the goods. The deadline is met if you send the goods before the period of 14 days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling by you that is not necessary for checking the condition, properties and functionality of the goods.
End of the withdrawal policy!
Enclosure: Sample withdrawal form
This form is enclosed with every order; we request that you use this form wherever possible, and that you also enclose a sheet on which the order number is stated; please enclose this with the return shipment; this will facilitate the processing of your revocation/cancellation. However, this procedure is not a prerequisite for the validity of the revocation/cancellation.
Revocation form
If you wish to withdraw from this contract, please complete this form and return it to:
KF-Holz Kaltenegger GmbH
Gewerbepark Süd 2
5141 Moosdorf
ÖSTERREICH
I/we * hereby revoke the contract concluded by me/us * for the purchase of the following good(s) */the provision of the following service *
Ordered on */received on *
Name of the consumer(s) *
Address of the consumer *
Signature of the consumer (only for notification on paper)
Date *
* Delete as applicable