FAQs
Customer accounts
I can no longer log in with my password.
I can no longer log in with my password.
We were able to import all existing customer data into our new shop. Unfortunately, this does not apply to passwords! We therefore ask you to generate a new password using the "Forgotten password" function.
Thank you for your understanding.
I would like to order as a company without VAT
I would like to order as a company without VAT
For our existing corporate customers:
In our new shop, we were able to import all customer data. Unfortunately, this wasn't possible for corporate customers with a VAT number.
For new corporate customers:
Please provide your official VAT number.
This is how it works:
We ask you to validate your VAT number in the shopping cart under "Tax Calculation" along with your official email address. Your VAT number will be verified and stored for future orders via this email address.
We thank you for your help and understanding!
Order
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to talk to someone?
What if I want to talk to someone?
We'd like to talk to you, too! Contact us with any questions, concerns, or feedback. We'll get back to you within 48 hours. Please note, however, that inquiries received on Fridays will not be responded to until the following Monday—or possibly sooner.
Shipment
Which countries do you deliver to?
Which countries do you deliver to?
We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping usually takes 3-5 days. We and our suppliers strive to process your order as quickly as possible!
Returns and refunds
How can I return a product?
How can I return a product?
Items must be returned within 14 days of receiving the order in accordance with the right of withdrawal.
Items must be returned in the same condition they were received, unworn/unused, with all tags attached and all original packaging included.
Further information about our right of withdrawal !
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds will be processed within 7 days of receipt of the item(s).